About You
You are someone who enjoys solving complex problems and working closely with customers to deliver high-quality software implementations. You are detail-oriented, collaborative, and comfortable managing multiple projects in fast-paced environments.
You are motivated by improving processes, driving successful implementations, and delivering excellent customer experiences. You thrive when coordinating cross-functional teams, managing stakeholder expectations, and ensuring projects are delivered on time and within scope.
You bring to Applaudo the following competencies:
- Bachelor鈥檚 degree preferred; Master鈥檚 degree is a plus.
- 5+ years of experience in technology or software implementation roles.
- 4+ years of experience working in a SaaS environment, preferably with Enterprise customers.
- Strong project management experience leading multiple customer implementations simultaneously.
- Experience creating and maintaining project documentation such as Project Charters and Project Plans.
- Experience communicating effectively with customers and executive stakeholders.
- Strong analytical, logical, and problem-solving skills.
- Highly detail-oriented with strong organizational skills.
- Process-oriented mindset with the ability to identify risks and manage escalations.
- Proficiency with Salesforce, Confluence, JIRA, and project management tools such as MS Project or Smartsheets.
- Project management certification such as PMP is preferred.
- Excellent written and verbal communication skills with the ability to explain complex concepts clearly.
- Ability to work independently while collaborating effectively with cross-functional teams in fast-paced environments.
- Advanced English proficiency, as you will work directly with US-based clients.
You will be accountable for the following responsibilities:
- Lead the implementation of the Client Management System across multiple customer projects simultaneously.
- Develop Project Charters and Project Plans, ensuring proper scope definition and resource allocation.
- Provide regular communication to customers regarding implementation progress, project status, and potential risks.
- Act as the Voice of the Customer between engineering, product teams, and system users.
- Collaborate with cross-functional teams to ensure project tasks are completed on time and within scope.
- Identify project risks and manage internal escalations to mitigate potential issues.
- Create and deliver customer training sessions and implementation documentation.
- Support internal process improvements and contribute to training materials and implementation best practices.
- Communicate effectively with customers, product managers, and engineers to ensure alignment and successful delivery.