The People Services team is a centralized Human Resources shared services function, delivering seamless, responsive, high-quality information and transaction service based on the Workday platform. People Services is focused on delivering support for a variety of HR activities, with an emphasis on core people processes related to life cycle management of employees (onboarding, exit management, payroll and employee changes), complex query resolution, policy advice and Compensation & Benefits (C&B) administration. The key objectives are to ensure accurate data on Workday and downstream systems like ADP Payroll and Oracle, whilst delivering exceptional customer service and providing support to HR and employees at all levels on complex matters.
The Manager - People Services & Rewards role is responsible for delivering a service delivery framework that supports our strategy through collaboration, stakeholder engagement, best-in-class customer service, quality, compliance, and a strong focus on Compensation & Benefits (C&B).
Key Responsibilities:
- Lead People Services team executives for onboarding, exit and employee lifecycle transactions for India.
- Ensure data integrity in Workday and compliance with global standards.
- Drive a culture of quality and high performance, with a focus on team collaboration, simplicity, and continuous improvement, driving excellent customer experience.
- Ensure services provided are fit-for-purpose, business focused and aligned with the HR People Strategy.
- Oversee and ensure accurate administration of Compensation & Benefits processes, including salary adjustments, bonus calculations, and benefits enrollment.
- Collaborate with the Rewards team to ensure alignment of payroll, benefits, and rewards programs with organizational goals and compliance standards.
- Support the implementation of global and local C&B initiatives, ensuring seamless integration into the employee lifecycle.
- Drive change for process improvements and efficiencies.
- Provide thought leadership and be responsible for the delivery of a high performing, customer focused and agile People Services function.
- Drive a culture of quality, continuous improvement and customer service across the People Services function – to include people, systems, and processes.
- Partner and collaborate with GBS Team leads and HR Business Partners to ensure a global approach is taken to service delivery and to analyze compensation trends and recommend improvements to enhance employee satisfaction and retention
- Understand local business drivers and operational needs, ensure where appropriate these are incorporated into service delivery.
- Provide guidance on C&B policies and practices, ensuring adherence to statutory regulations and internal governance.
- Lead special projects, ensuring the transition from project to business is seamless.
- Monitor and report on SLAs and KPIs to track and improve service delivery performance. Lead, inspire, motivate and up-skill the People Services teams to ensure People Services is a highly performing function.
- Accountable for ensuring resource levels within the function enable an agile workforce which can respond to changing volumes and business expectations.
- Ensure adherence to internal controls and external regulatory and audit requirements, including SOX compliance.