Job Description:
Excellent knowledge of Nexthink Infinity Platform
Leading client and vendor technical calls.
Leading and driving the monthly governance.
Presenting the quarterly business review
Driving value realization and business outcome with potential savings for the customer if any.
Knowledge of creating remote actions, campaigns, and workflows
Doing proactive analysis to bring improvement in DEX score.
Creating relevant alerts, dashboards, reports for the client.
Creating Remote Actions specifically to fix common incidents.
Creating custom scripts and custom dashboards.
Excellent knowledge of NQL queries.
Work on various reporting and analytics projects both with internal and external clients.
Understand the customer’s business needs and gathering and writing the requirements.
Complete project management activities according to agreed services to be provided.
Translate reporting needs into production reports and dashboards.
Work across functional lines to strive for and ensure consistent data quality.
Conduct continuous review of reports and identify opportunities for improvements with the aim of minimizing redundant reporting and development of single source of truth where possible.
Develop and maintain dashboards to visualize data utilizing Power BI or Power Point
Automate data preparation and report creation where possible.
Development of ad-hoc reports as necessary
Provide increased focus on analytics and emphasize on providing valuable insights to drive improvement opportunities.
Build understanding of business and operational strategies and identify critical metrics required to support those strategies.
Adapt in creating and maintaining project/activity management documentation.
Provide technical advice and Lead as needed on projects - reporting solution analysis, proposal, creation, implementation/integration, and support.
Ensure timely delivery of high-quality output for end users.
Provide day-to-day support for ad-hoc analysis
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