Technical Support Advisor (Portuguese - speaking) On-site MI36

We are looking for Technical Support Agents with Portuguese to provide technical assistance to a project with a world leading software development company. 

If you have similar previous experience, or you have developed as an IT Technician, and you are interested in the offer, do not hesitate to apply! 

Requirements: 

- Excellent interpersonal and communication skills in Portuguese (native) and English (advanced).

- Training or experience in IT technologies/products, especially in Cloud technologies or products related to Office, Outlook, Onedrive, Exchange, Sharepoint, Sharepoint, Lync Server, Microsoft Windows (valuable) 

- Ability to handle diverse customer situations, with empathy and professionalism. 

- Critical and logical thinking for effective problem solving 

What will you do in this role?

- Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Troubleshoot basic to complex customer issues that are technical in nature, including software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Log all incoming calls and accurately complete case notes in the call tracking database

What do we offer?  

- Full time (39h), permanent contract

- Schedule: Monday to Friday from 13:00 - 22:00

- Salary package of 19,738 euros gross/year

- Excellent, multicultural work environment

- Good work-life balance 

- Extensive training on the product, cutting-edge technologies and highly demanded in the market. 

- Important possibilities for development and promotion within the company, nationally and internationally. 

- Office based role in our friendly location in A Coruña

If you think you fit the position or want more information about it, we invite you to apply, we will be happy to work with you! 

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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