Lead Public Safety Officer

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Reporting to the BID-Milton Manager of Public Safety and Security, this position is responsible for maintaining a safe and secure environment throughout the BID -Milton Hospital property areas by possessing a safety centric mindset with a focus on customer service and WE CARE standards at all times. This position is considered a working lead, however performs a wide variety of supervisory, inspection and scheduling functions along with general security functions.

Job Description:

Essential Responsibilities including but not limited to:

• Responsible for scheduling and ensuring 24/7 shift coverage for Public Safety Officers and contracted Security Officers.
• Oversees, distributes and assigns shift tasks such as post assignments, ID badge, parking lot audits, code drills and unit tabletops, lost and found inspections, and conducts shift briefings.

• Reviews cameras, daily activity reports, and patrol tours; analyzes data and provides monthly reports.
• Collects and archives weekly site incident statistics.
• Assists with the development, rollout, and compliance of departmental policies and procedures.
• Provide coverage at the Public Safety Communications Center.
• Attends assigned committees, meetings, and trainings (e.g., Workplace Violence, Safety Committee, Emergency Management committee, etc).
• Acts as a liaison between the hospital and local emergency services
• Assists the Manager of Public Safety and Security with departmental operations and efficiency
• Maintain consistent communication with Nursing Supervisor
• Responsible for the support of all Public Safety and Security personnel on assigned shift.
• Monitors BID-Milton Hospital facilities through proactive interior and exterior patrols to prevent, deter and identify potential criminal activity, identify safety concerns and public safety hazards. Escalate identified issues following department policies and procedures.
• Welcoming, assisting and directing all staff, patients and visitors into the facility while ensuring all applicable BID-Milton Hospital rules & regulations and operating policy & procedures are being met and/or abided by in a professional manner.
• Monitors all CCTV and alarm stations for criminal and/or safety situations, taking required applicable steps and making needed notifications
• De-escalates crisis situations using verbal techniques; applies physical restraint techniques when necessary.
• Performs varying degree of patient watches and monitoring, rounding, parking lot audits and post assignments, as directed.
• Tours the facility and reports any applicable security and/or safety issues to appropriate parties.
• Responds to all emergencies, codes, and requests for assistance.
• Prepares and submits complete and accurate incident and daily activity reports.
• Maintains effective communication and positive working relationships with hospital staff and external partners ensuring all issues, assistance requests and follow-ups are handled in a timely and complete manner.
• Assists all hospital departments to ensure safe and secure operations.
• Supports the hospital’s mission and core values by providing exceptional customer-focused service for patients, visitors and staff.
• Performs all other duties as assigned by the BID–Milton Manager of Public Safety and Security.

The above statements are intended to describe the general nature and level of work being performed. This list is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.

Education/Experience:

• Possess 1-2 years of formal training or education in specialty or related specialty beyond the high school level. Associate's degree or higher preferred
• Demonstrated ability to effectively lead a team as well as being a team member
• 2+ years previous/current Healthcare Public Safety/Security, law enforcement, and/or military experience in a supervisory role required.
• Familiarity with computers and Public Safety equipment. Ability to navigate at a basic level within web-based applications. Ability to properly and effectively use radio communication equipment.
• Knowledge of Joint Commission Environment of Care and Life Safety standards related to Security.
• Thorough working knowledge of the hospital environment.

Certifications/Licensures:

• Must obtain and maintain Level III AVADE Certification within 3 months of employment.
• MOAB or other, may be substituted until training is offered by the organization.
• American Heart Association BLS CPR certification
• MA License to Carry Firearms within 3 months of employment
• Must maintain MA Driver's License
• Must successfully Complete IAHSS Supervisor Level Certification (CHSO) training within 60 Days of employment.

Competencies:

Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work-within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 

Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with

 Patients, families and other medical center staff; respond to basic questions; and complete required documentation (i.e. incident reports, shift activity logs, etc.)

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical/Environmental Requirements

This job requires frequent bending, carrying, pulling, pushing, reaching, and standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50-100 lbs. and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving.

Pay Range:

$22.86 - $30.77

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled