Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform.

Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.

About the Role

We’re hiring an Executive Assistant to the CRO who will also help run the experience of our New York office.

This is not a traditional EA role.

You will operate as the control tower behind a fast-moving GTM organization, ensuring the CRO can focus on the highest-impact work while the office environment supports the team operating within it.

You’ll manage complex calendars, travel, and communications while also helping ensure the NYC office runs smoothly, feels welcoming, and reflects the standards of a high-performing team.

You’ll work across two very different operational surfaces:

• Leadership operations
• Workplace experience

This role is best suited for someone who thrives in fast-moving environments, anticipates needs before they surface, and takes pride in making complex systems run smoothly.

What You’ll Own

Executive Operations

You will manage the operational surface area of the CRO’s day-to-day work.

Responsibilities include:

Calendar Management

• Manage a high-volume, constantly shifting calendar
  

• Reprioritize proactively based on business impact
  

• Protect focus time while ensuring critical meetings happen
  

Travel & Logistics

• Coordinate domestic and international travel
  

• Build efficient itineraries and manage end-to-end logistics
  

Inbox & Communication Management

• Triage communications and draft responses when appropriate
  

• Maintain a high bar for clarity and tone
  

Meeting Preparation

• Coordinate agendas, materials, and logistics
  

• Ensure meetings are prepared and productive
  

• Track follow-ups and close loops
  

Gatekeeping & Prioritization

• Act as a thoughtful filter for incoming requests
  

• Help ensure leadership attention stays on the highest-impact work
  

Personal & Life Coordination

Supporting sustained leadership performance requires visibility across both professional and personal commitments.

You will:

• Maintain awareness of both professional and personal calendars
  

• Track important commitments and events
  

• Protect pre-agreed personal and family time
  

• Coordinate reservations, services, and light personal logistics when needed
  

This work requires discretion, emotional intelligence, and strong judgment.

The goal is simple: nothing important falls through the cracks.

NYC Office Experience

You will also help ensure the New York office runs smoothly and feels like a great place to work.

This includes:

Office Operations

• Coordinate office supplies, vendors, and daily logistics
  

• Support onboarding logistics for new hires
  

• Manage access, equipment setup, and basic workplace infrastructure
  

Hospitality & Environment

• Maintain a stocked kitchen with snacks, drinks, coffee, and fruit
  

• Coordinate lunch programs and office deliveries
  

• Greet visitors and ensure guests feel welcomed
  

• Help organize team lunches and occasional office gatherings
  

This isn’t facilities management. It’s creating an environment where a high-performing team can do its best work.

Sometimes that means solving small operational problems quickly — and taking pride in the details that make an office feel cared for.

AI-Driven Efficiency

AI fluency is a core capability for this role.

We expect this role to actively use AI tools to create efficiency across both your workflow and the CRO’s.

Examples include:

• Drafting communications or meeting summaries
  

• Automating repetitive operational tasks
  

• Streamlining scheduling, travel planning, or documentation
  

• Identifying new tools or workflows that reduce friction
  

The expectation is not just to use AI tools — but to continually identify opportunities to work smarter and faster.

Traits of Strong Candidates

Strong candidates for this role tend to share several characteristics:

Operator Mindset

You don’t just manage tasks — you manage systems.

High Agency

You notice problems and solve them without waiting for direction.

Calm Under Pressure

You can handle constant change without losing control.

Detail Oriented

You notice small things others miss and close loops quickly.

Strong Judgment

You know when to escalate, when to solve independently, and when to protect leadership time.

Hospitality Mindset

You take pride in environments where people feel welcomed and supported.

AI Curious

You enjoy experimenting with tools that improve efficiency and productivity.

This Role May Not Be a Fit If

• You prefer predictable days with minimal context switching
  

• You see operational or office tasks as beneath you
  

• You prefer waiting for direction rather than stepping in proactively
  

• You are primarily looking for a traditional administrative role
  

This role requires ownership, speed, judgment, and flexibility.

About laurel