Engineer, Service

GENERAL FUNCTION

• Responsible for providing service at client’s site according to the Service Agreement

TASKS
Technical

• Provide services including but not limited to technical advice, system monitoring and maintenance, troubleshooting, piping & repairing job
• Raise safety awareness at site and ensure a safe working environment
• Read and understand all the content, scope of supply, obligations in the contract
• Lead and manage subordinates to perform job tasks effectively (meeting quality, agreed time line & within budgeted cost)
• Carry out daily job task planning, ensure good housekeeping and advise clients for parts, plant or system improvement and best practices
• Lead and execute Service Jobs within budget, meeting dateline/schedule, safety and quality standards in compliance with client’s contract
• Participate in the kick of meeting and work on the approved budget & proposal.
• Respond promptly to troubleshoot system abnormality
• Call monthly meetings to discuss monthly reports, AR & issues arising
• Ensure Job order / work order is completed with Service Report & other necessary documents
• Conduct “On the Job Training” to Technicians at site
• Assist, schedule and manage manpower coverage across assigned sites
• Participate and contribute in sales projects, consumables and service support
• Being on-call 24/7 to respond to emergency cases

Management
Safety

• Apply the Safety procedures for operations bound to their activities
• Risk Assessment for Jobs or project assigned

Quality

• Apply the Quality procedures for operations bound to their activities