GENERAL FUNCTION
- Responsible for providing service at client’s site according to the Service Agreement
3TASKS
Technical
- Provide services including but not limited to technical advice, system monitoring and maintenance,
troubleshooting, piping & repairing job
- Raise safety awareness at site and ensure a safe working environment
- Read and understand all the content, scope of supply, obligations in the contract
- Lead and manage subordinates to perform job tasks effectively (meeting quality, agreed time line & within budgeted cost)
- Carry out daily job task planning, ensure good housekeeping and advise clients for parts, plant or system improvement and best practices
- Lead and execute Service Jobs within budget, meeting dateline/schedule, safety and quality standards in compliance with client’s contract
- Participate in the kick of meeting and work on the approved budget & proposal.
- Respond promptly to troubleshoot system abnormality
- Call monthly meetings to discuss monthly reports, AR & issues arising
- Ensure Job order / work order is completed with Service Report & other necessary documents
- Conduct “On the Job Training” to Technicians at site
- Assist, schedule and manage manpower coverage across assigned sites
- Participate and contribute in sales projects, consumables and service support
- Being on-call 24/7 to respond to emergency cases
Management
Safety
- Apply the Safety procedures for operations bound to their activities
- Risk Assessment for Jobs or project assigned
Quality
- Apply the Quality procedures for operations bound to their activities