Your mission is to help customers have an excellent experience with Wise mainly via phone, emails and chat contacts. This isn't your normal call center - we do things differently - and our Customer Support Associates are here to help millions more potential customers save money by using Wise!
Provide world-class customer support via email, phone and chat channels for Japanese, Portuguese and English speaking customers all over the world
Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact
Be creative, friendly, and solution-oriented with customers and colleagues
Understand the need to meet expectations, rise above them, and go that extra mile for customers
Constantly review the processes and suggest improvements
Accountable for their own development, performance and efficiency
Understand company values and promote them
Agents are expected to communicate with colleagues and discuss case issues both in their local offices and international locations, via text and video call.