This role will play a vital role in supporting the HR function at Williams by ensuring the smooth, efficient, and accurate delivery of HR operations. This role provides essential support across the employee lifecycle, from onboarding to data management, benefits administration, and employee support, helping to maintain a high-quality, compliant, and people-focused HR service.
As part of the team, you will bring your expertise and embody our core values of Innovation, Teamwork, Resilience, Excellence, and Accountability. Through reliable HR processes, attention to detail, and a commitment to continuous improvement, this role helps to strengthen the employee experience and contribute to Williams Racing鈥檚 high-performance culture.
Continuous Improvement
- Identify recurring trends in employee queries and recommend process improvements to enhance service quality.
- Support enhancements and issue resolutions within the HRIS, helping optimise system functionality and improve the employee experience.
- Contribute to wider HR strategic initiatives by offering ideas, identifying opportunities, and helping remove operational blockers.
- Assist with data quality checks, system audits, and broader business audit activities to ensure compliance and consistency.
Service Delivery
- Act as the first point of contact for all queries and requests received by the HR Service Centre, delivering an exceptional employee experience in line with service standards.
- Provide high-quality first-line support on HR policies, procedures, benefits, payroll, and HR initiatives.
- Resolve routine queries, manage stakeholder expectations, and escalate more complex cases to the appropriate Team Lead when required.
- Consistently meet and exceed agreed service level agreements (SLAs) for response and resolution times.
- Ensure the delivery of accurate, consistent information aligned with company policy and process.
Case Management
- Log and track all employee queries using our case management system, Workday Help.
- Prioritise and manage multiple cases simultaneously, proactively following up on in-progress cases and collaborating with colleagues to ensure timely resolution.
- Monitor the case queue and take responsibility for reallocating workload when necessary to maintain an efficient flow of service.
HR Administration & HR Data
- Maintain accurate and up-to-date employee records within the HRIS (Workday), ensuring compliance with legislation and internal standards.
- Proactively identify and correct data errors, supporting strong data governance practices.
- Own and deliver employee lifecycle processes, including documentation, communications, onboarding, offboarding, and leading weekly induction sessions.
- Prepare and issue HR documentation such as contract variations, leaver letters, and other employee communications as required.
- Run and prepare routine reports from Workday to support HR operations.
Benefits & Payroll
- Respond to employee payroll and benefits queries, including helping employees understand payslips and end-of-year documents.
- Guide new employees through benefits enrolment and ensure all required payroll documentation is collected as part of onboarding.
- Support the processing of payroll and benefits changes, including monthly pension uploads and contribution submissions.
- Investigate and resolve payroll or benefit discrepancies in partnership with the payroll and benefits teams.
- Maintain accurate payroll and benefits records, following all required processes and controls.
- Raise requisitions and purchase orders as needed.
Core Skills
- Exceptional customer service with a commitment to high standards.
- Strong problem-solving, communication, and collaboration skills.
- Ability to prioritise effectively and remain calm in a fast-paced, high-volume environment.
- Excellent attention to detail and accuracy.
- Experience working with Workday
- Experience in creating Standard Operating Procedures (SOP鈥檚)
- Understanding of basic UK Payroll administration
- Experience working within a HR Shared Services team previously