Reward and Benefits Manager

About the Role

We are looking for an experienced and detail-driven Reward & Benefits Manager to ensure the smooth, compliant, and efficient operation of all reward, benefits, and recognition processes across the organisation.

This role is central to maintaining data integrity, delivering cyclical reward activities on time, managing benefit providers, and supporting a high-quality employee experience. You’ll provide expert operational support to the wider Reward and People & Culture function while contributing to a data-driven, insight-led reward strategy.

Key Responsibilities

Reward Operations

• Lead the operational delivery of all reward processes, including annual pay review, bonus cycles, and benefit renewal windows.

• Maintain accurate reward data within People systems, ensuring compliance, governance, and data integrity.

• Produce high-quality analytics, dashboards, and regular reports to support decision-making.

• Act as operational owner for Workday Advanced Compensation, partnering with People Systems on enhancements and issue resolution.

• Support the Head of Reward with modelling scenarios, costing proposals, and evaluating reward outcomes.

Benefits Management

• Manage the full suite of employee benefits, including health, wellbeing, insurance, pensions, and lifestyle benefits.

• Lead relationships with benefit providers and brokers, ensuring excellent service and value for money.

• Support the development of flexible benefit options tailored to diverse employee demographics.

• Oversee renewals, remarketing cycles, scheme design changes, and escalated queries.

• Ensure benefits are clearly and effectively communicated to employees.

• Monitor benefit uptake and effectiveness, producing insights to enhance the overall offering.

People Experience & Governance

• Provide expert guidance to People & Culture and line managers on reward and benefit policies.

• Maintain up-to-date knowledge of relevant legislation and regulatory requirements (e.g., NMW, salary sacrifice, pension regulations).

• Support Cost Cap optimisation initiatives with accurate reporting and data provision.

• Resolve complex reward and benefits queries, delivering exceptional service.

Projects & Continuous Improvement

• Lead or support reward-related projects such as system upgrades, benefit launches, policy reviews, and process optimisation.

• Identify opportunities to streamline operations, reduce manual work, and enhance employee experience, including leveraging AI in partnership with the People Systems team.

• Contribute to building a data-driven, insight-led reward function.