The Opportunity
As a Field Service Technician at 4AG Robotics, you’ll be at the forefront of transforming modern agriculture through robotics and automation. This is a hands-on, impactful role where you’ll travel to farms to deploy, support, and optimize cutting-edge robotic systems that directly improve efficiency and productivity for growers around the world. If you enjoy problem-solving, working with advanced technology, and building strong customer relationships, this opportunity offers a unique and rewarding challenge.
What You’ll Do
In this role, you will be responsible for ensuring our robotic systems perform at their highest level in real-world environments. Your work will include:
- Installing, configuring, and calibrating agricultural robotic systems at customer sites.
- Diagnosing and repairing complex mechanical, electrical, and software issues.
- Providing both on-site and remote technical support to maintain seamless system operation.
- Training customers and farm staff on system operation, maintenance, and best practices.
- Collaborating closely with the engineering team to drive improvements in reliability and serviceability.
- Documenting all service activities and developing preventive maintenance plans.
- Managing tools, spare parts, and consumables to support efficient service work.
- Supporting field trials of new equipment and prototypes, and sharing meaningful feedback.
- Building strong customer relationships and acting as a trusted technical advisor.
- Following all safety protocols and industry standards while working on farms.
What Success Looks Like
Success in this role means:
- Robotic systems are installed and maintained to the highest standard, minimizing downtime.
- Customers feel supported, confident, and well-trained in using their systems.
- Issues are diagnosed quickly and resolved effectively, whether on-site or remotely.
- Clear and accurate documentation enables repeatable, high-quality service.
- Feedback from the field helps improve product performance and customer experience.
- You represent 4AG Robotics professionally, strengthening trust and long-term customer relationships.
- You adapt to diverse farm environments and travel requirements with professionalism and safety in mind.
What You Bring
You’ll thrive in this role if you have:
- Certification in robotics, mechatronics, engineering, or a related technical field.
- Hands-on field experience, ideally with robotics or agriculture systems.
- Strong troubleshooting skills across mechanical, electrical, and software domains.
- Excellent communication and customer service abilities.
- Experience with automation systems, PLCs, or industrial controls (highly desirable).
- The ability to travel internationally and work in variable indoor/outdoor environments.
- A valid driver’s licence and a passion for working with advanced technology.