Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions.
As Web Application Service Engineer you will play a key role in supporting and assisting our customers' productive environments. In this job, you act as an interface between the customer and our project teams.
Your job’s key responsibilities are:
Analyzing various complex application requests and independently creating solution approaches as part of the Customer Service team
Being responsible for the seamless live operation of client systems together with our Operations Team
Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.)
As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will coordinate incident management and support analysis for swift client issue resolution.
Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care
Proactively expanding project-specific documentation