In today’s world of constant global security challenges, innovation in defense is no luxury. After years of budget cuts, military personnel need to train and work with inadequate and insufficient equipment. We have an opportunity to change that. At Intelic, we are a group of highly committed professionals building one of the fastest-growing start-ups based in Amsterdam. We create advanced software for unmanned systems in the Defence sector. As a software company at our core, we build intelligence that gives unmanned platforms the speed, coordination, and reliability that critical missions demand. Our technology ensures that decisions are made with accuracy when it matters most. We are now looking for a Customer Success Manager BtB to help us share our story with the world.
Responsibilities
Client Management:
Own the end-to-end customer journey from onboarding to renewal
Build strong, long-term relationships with key stakeholders
Act as trusted advisor to clients
Proactively drive adoption and usage of the platform
Retention & Churn Prevention
Monitor customer health and engagement
Identify risks early and implement retention strategies
Lead renewal processes and secure long-term partnerships together with Sales
Develop playbooks to reduce churn as we scale
Commercial Growth
Spot upsell and cross-sell opportunities
Collaborate with Sales on expansion strategies
Identify new use cases and additional value for customers
Contribute to revenue growth through account expansion
Build & Scale Customer Success
Define KPIs and processes for Customer Success
Create scalable onboarding and success frameworks
Recruit, train, and lead an international CS team
Establish a strong customer-centric culture across the organization