We are seeking a ServiceNow Solutions Technical Architect to lead the enterprise architecture, design strategy, and platform governance for our ServiceNow ecosystem. This senior role is essential in shaping scalable, secure, and high-performing ServiceNow solutions that deliver real business value across IT and operational domains.
This architect will act as a hands-on leader, solution designer, and internal expert鈥攄riving best practices, guiding project delivery teams, and ensuring we continuously leverage the full potential of the ServiceNow platform without over-reliance on external vendors or ServiceNow itself.
Key Responsibilities
Architecture & Solution Design
- Lead and own architectural design of ServiceNow solutions鈥攃overing workflows, data structures, platform topology, and integration strategies.
- Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications.
- Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards.
- Drive modernization of legacy, heavily customized ServiceNow instances鈥攍eading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices.
Platform & Product Expertise
- Maintain expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features.
- Stay current on product releases, roadmap updates, and industry trends to proactively guide adoption of new capabilities.
- Act as an internal authority on ServiceNow configuration, development patterns, and feature usage.
Implementation Leadership
- Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions.
- Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent.
Agile & Business Engagement
- Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions.
- Participate in Agile planning and delivery processes, supporting backlog grooming, sprint reviews, and incremental delivery.
Integration & Performance Strategy
- Design and govern integrations using IntegrationHub, Flow Designer, and APIs for real-time and batch data exchange.
- Architect solutions that meet enterprise standards for availability, performance, and security.
AI & Innovation
- Support the evaluation and responsible adoption of new platform capabilities, including ServiceNow AI, GenAI, agent-based automation, and other intelligent features as they are released.
Why This Role Matters
This is a strategic, hands-on technical leadership role that directly impacts how we design, deliver, and govern solutions on the ServiceNow platform. As a ServiceNow Solutions Technical Architect, you'll ensure the platform is modern, efficient, and aligned with business priorities鈥攕erving as the go-to expert for architecture, innovation, and platform optimization.