Establish, nurture and maintain positive relationships with all levels of Wafer manufacturing leadership by providing exceptional customer service, listening to their needs, and addressing their concerns.
Provide consistent communication, partner in a standardized way that identifies and solves the highest priority business problems and builds credibility and trust.
Identify Wafer Business IT demands and work with IT Architecture team to rationalize and develop solution.
Standardize Wafer IT intake and prioritization process across all Wafer functions e.g. enterprise portfolio
Conduct in-depth discussions and analysis to understand where and how IT can provide value to the wafer business through AI leading edge solutions that delight wafer operation and leadership.
Collaborate between wafer facilities to align both operations teams on a converged solution that will minimize business resource needs and optimize costs.
Work with IT Support teams to identify repeat issues and develop strategies to mitigate.
Look for areas where IT can improve operations efficiency and MFG Line Output to increase Western Digital revenue.
Manage wafer engineering and operations expectations and act as the key point of contact from IT MFG.
Bring consistency to wafer IT engagement with business
Physical presence at either Wafer factory during normal Wafer business hours
Develop and implement AI-driven solutions to enhance customer service delivery and streamline wafer manufacturing processes.
Conduct regular data analysis to identify trends, patterns, and opportunities for process improvement in wafer production and customer service.
Create and maintain comprehensive documentation of IT systems, processes, and best practices related to wafer manufacturing and customer service delivery.
Facilitate knowledge transfer and training sessions to ensure all team members are up-to-date with the latest IT solutions and customer service strategies in the wafer manufacturing industry.