Within the Office IT team, the Tech Helpdesk plays a key role in ensuring smooth day-to-day IT operations by providing first- and second-level support to both French- and English-speaking users. The role contributes to the management of the IT equipment lifecycle, supports the maintenance of the campus IT infrastructure, and participates in the continuous improvement of internal tools and processes.
This position is ideal for an IT professional looking to develop hands-on technical skills in a dynamic, user-facing environment.
MISSIONS
User Support & Assistance
- Provide daily technical support to end users (hardware, software, and basic network issues)
- Diagnose incidents, investigate root causes, and propose appropriate solutions
- Ensure clear, professional written and verbal communication with users
- Escalate complex issues when necessary and follow up until resolution
IT Asset & Inventory Management
- Manage and track IT equipment for a small office environment (laptops, peripherals, accessories)
- Prepare, deploy, and maintain user workstations (Windows and Apple environments)
- Ensure proper documentation of assets and interventions
Operations, Monitoring & Reporting
- Process and monitor daily IT reports and tickets
- Maintain accurate documentation of procedures, incidents, and solutions
- Report activities, incidents, and improvement opportunities to the IT manager
Infrastructure, Projects & Continuous Improvement
- Contribute to the maintenance and optimization of the campus IT infrastructure
- Participate in IT projects, tool evolutions, and system upgrades
- Support project deployment and production rollout
- Collaborate with external service providers and internal stakeholders