Overview of the role
Our Dynamics 365 (D365) Support Team manage our D365 Finance & Operations system and our global user base. We are currently live with over 9000 users in UK, Australia, North America, Middle East, Europe, Asia and LATAM and will be rolling the product out globally.
The D365 Support Analysts are a key part of the support team. They support teams across Turner & Townsend, assisting users across various modules in D365 including project management & accounting, expense management, timesheets, and finance focused modules.
Responsibilities
- Provide support to end users and respond to queries raised in our D365 helpdesk. The D365 Support Analyst will be responsible for handling a range of queries related to areas such as project management and setup, purchase to pay, client invoicing, intercompany and purchase orders
- Research and recommend solutions to problems raised by users
- Provide one on one or small group coaching to select user groups
- Report and investigate bugs and incidents
- Maintain and update training materials on the D365 Hub
- Support hyper care for new regions moving onto D365
- Perform allocated system admin tasks
- Support minor configuration changes to the live D365 environment
- Test approved configuration changes within test environments for production readiness