Turner & Townsend is seeking an experienced Director of Design Management to lead and develop a high-performing team delivering design and project management services across major data center projects and programs in the Americas. This role supports campus master planning, drives innovation initiatives, and advances company design standards to ensure cost-effective, energy-efficient, and future-ready data center facilities.
You will work closely with senior leadership to guide design standards and processes, oversee external consultants, and ensure project documentation is accurate, timely, and within budget. This role also involves managing digital tools and platforms, supporting the integration of innovative technologies, and driving continuous improvement across design and delivery. Additionally, you will provide expertise for existing facilities, monitor design deviations, and contribute to long-term strategies that enhance efficiency and performance.
Responsibilities
- Maintain and enhance company design standards across the portfolio, ensuring alignment with business objectives.
- Support master planning and the ongoing evolution of design approaches to optimize cost, performance, resilience, and scalability.
- Monitor and evaluate emerging technologies; identify opportunities to improve facility efficiency and lifecycle performance.
- Lead and develop a team of managers; set clear strategy and ambition in line with organizational goals.
- Ensure service excellence in client delivery across major programs; oversee external partners and ensure documentation accuracy, timeliness, and budget compliance.
- Lead client communications and provide executive oversight of design and project management services.
- Manage and improve digital tools and processes to support design and delivery.
- Support implementation of innovative technologies and data platforms; contribute to long-term digital strategies.
- Provide design expertise for existing facilities and ensure robust documentation for operational needs.
- Track and manage design changes; ensure effective document control throughout the project lifecycle.
- Drive quality assurance, compliance with standards, and participate in internal/external audits.
- Promote process improvement; ensure knowledge sharing and lessons learned are captured and applied.
- Conduct market research and produce thought leadership reports on industry trends and insights.
- Manage financial performance for services, including resource planning, budgeting, and revenue tracking.
- Prepare proposals and responses for new opportunities; act as a brand ambassador and identify cross-selling opportunities.
- Grow and develop exceptional people; promote a culture of learning, respect, and inclusivity.
- Mentor staff and partner with recruitment teams to attract top talent and plan for future resource needs.
- Serve as a role model for a collaborative culture that balances outcomes for people, clients, and stakeholders.
- Develop risk mitigation plans; manage KPIs, performance reviews, and success factors aligned to company goals.
- Coordinate internal audits and represent the organization during external certification processes.
- • SOX control responsibilities may be part of this role, which are to be adhered to where applicable.