The Document Controller is responsible for leading and managing document control operations across complex, large-scale infrastructure transportation projects. This incumbent ensures all document control activities are executed accurately, efficiently, and in compliance with agency policies and program requirements.
The ideal candidate is highly organized, detail-oriented, and experienced in managing high volumes of technical documentation in fast-paced environments. This role plays a critical part in ensuring project teams have timely access to accurate records, supporting project delivery, compliance, and operational excellence.
Key Responsibilities:
- Oversee incoming and outgoing submittals, responses, correspondence, and documentation.
- Ensure documents are properly received, reviewed, categorized, tracked, archived, and accessible per agency policies.
- Monitor team performance, workloads, and deliverables across multiple concurrent projects.
- Develop, implement, and improve document control processes, standards, and workflows.
- Coordinate with internal and external stakeholders to meet document control requirements and project priorities.
- Proactively identify, resolve, and communicate issues, risks, and progress to management and project stakeholders.
- Perform quality assurance, quality control, and audits to maintain document repository standards.
- Ensure compliance with document control, records management, and retention policies.
- Mentor team members and promote continuous improvement, efficiency, and customer service excellence.
- SOX control responsibilities may be part of this role, which are to be adhered to where applicable.