Reporting into the Accounts Receivable Team Lead, this role is responsible for the accurate billing of customers, leveraging your experience to generate invoices from sales orders within NetSuite. The role involves proactive communication with internal stakeholders to deliver accuracy and consistency within the monthly billing cycle. Turnitin has a remote first philosophy and offers a dynamic and culturally diverse experience.
Responsibilities:
- Generate and meticulously review invoices to ensure accuracy, completeness, and adherence to established company policies.
- Address system exceptions promptly to identify and resolve complex billing queries, engaging proactively with internal stakeholders to deliver effective solutions.
- Monitor unbilled orders, track individual performance metrics, and identify and formally report on any emerging issues.
- Collaborate closely with the Orders and Sales departments to facilitate seamless sales order corrections and the timely creation of credit memos.
- Partner with the Tax Department on global tax inquiries and compliance requirements to ensure the integrity of all financial transactions.
- Manage the service ticket queue and strictly adhere to departmental Service Level Agreements (SLAs) to resolve billing tickets within the agreed-upon timescales.
- Ensure rigorous compliance with all documented processes and confirm that appropriate Delegation of Authority (DOA) approvals are consistently obtained.
- Take ownership of a personal development plan and provide a comprehensive quarterly reflection on progress achieved.
- Provide support for ad hoc project work as necessitated by business requirements.