Account Manager - Strategic Accounts (USA Remote)

Overview

Turnitin is seeking an Account Manager to join our NOA Higher Ed Strategic Sales Team! We are searching for an individual who demonstrates a passion for education and technology, is collaborative and entrepreneurial in spirit, has solid experience in higher education and who can contribute to our success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.

The Account Manager acts in a lead capacity for both existing and new business and is responsible for developing and maintaining relationships within specific system-wide institutions. The Account Manager works with a dedicated Customer Success Manager, who is responsible for day-to-day customer health and operations. This AM position manages high-profile system-wide institutions focused in the Higher Ed space, with the goal of ensuring high retention, satisfaction, and growth. The AM drives revenue by meeting renewal, upsell, new business and cross-sell targets, often managing price uplifts and upselling/cross-selling across the product suite (e.g., Feedback Studio, Gradescope and ExamSoft). This role acts in a consultative sales capacity as the primary contact to understand client needs across multiple stakeholders and demonstrate product value through customized proposals, presentations and customer alignment.

Key Responsibilities

• Develop open and effective channels of communication with each named account to drive constant discovery and customer alignment, and maintain account health.
• Nurture and develop strong relationships with C-level execs and key stakeholders across each system and institution.
• Collaborate internally with a dedicated Customer Success Manager to execute territory plans resulting in increased customer support, retention, and sales expansion opportunities.
• Manage quarterly onsite business and roadmap reviews with key clients.
• Coordinate complex renewal cycles and contract amendments with multiple stakeholders and multiple solutions.
• Work closely with internal teams (Orders, Contracts, Solutions Engineers, Product Management, etc.) to close all opportunities on schedule.
• Maintain and update Salesforce daily with pertinent opportunity information to support accurate forecasting, at-risk account intervention, etc.