As a Concierge Manager you will lead the transformation and ongoing delivery of a best-in-class Front of House and concierge service at Together鈥檚 Head Office in Cheadle. This newly created role will set the standard for colleague, client, and guest experience by creating a welcoming, professional, and secure environment that represents the organisation鈥檚 brand and values. A key focus of this role is building trust and credibility with senior stakeholders, influencing the adoption of modern service standards, and creating a culture of excellence across the Front of House team.
As a Concierge Manager you will:
- Lead, manage, and develop the concierge and reception team to deliver a consistently exceptional experience.
- Design, embed, and continuously refine service standards and operating procedures.
- Ensure seamless colleague and visitor journeys from pre-arrival to departure.
- Oversee presentation and operational readiness of reception, meeting rooms, and public-facing areas.
- Build strong relationships with senior leaders and key stakeholders, acting as the go-to person for Front of House matters.
- Gather feedback and convert insight into meaningful service improvements.
- Introduce hospitality-style methodologies suitable for a corporate financial services environment.
- Develop KPIs and customer satisfaction measures to drive continuous improvement.
- Oversee visitor management, room bookings, event hosting/coordination, and Front of House operational controls.
- Act as the Front of House lead for day-to-day building security, ensuring a safe and secure environment for colleagues, visitors, and clients.
- Work closely with the Facilities and GTS teams to ensure access control, visitor passes, contractor sign-in, and incident response procedures are consistently applied.
- Serve as the first point of escalation for Front of House-related security incidents, ensuring calm management and appropriate handover to Security or Emergency Services where required.
- Support incident reporting, investigations, and post-incident reviews relating to Front of House or public-facing security matters.
- Ensure compliance with health & safety, GDPR, security, and internal governance standards.
- Maintain effective communication with the Facilities team and key business stakeholders.
- Train, coach, and motivate a high-performing concierge team.