Senior Telco Engineer (Messaging) – Tieto Tech Consulting (m/f/d)

MentorMate, part of Tieto Tech Consulting, is looking for a highly skilled and motivated a highly skilled and motivated Senior Telco Engineer (Messaging), a professional who will join a project within a Telecom Team for our respectful client BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe! Grow your expertise through interacting with A-level mobile carriers from all over the world. Get your hands on the vast network with on land, underwater, and space points of presence.Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth!TietoEvry-BICS team has been growing since 2010… and we are looking forward to grow with you!

• Develop your telecom expertise in diverse portfolio of BICS products, including Voice, Cloud, Signaling, LTE, IoT, etc.
• Enjoy unmatched growth opportunities with BICS vast network and customers around the world.
• Become a part of the international 24/7, follow-the-sun telecom team with presence from Brazil to Singapore.

Tietoevry - BICS team has been growing since 2010… and we are looking forward to growing with you!

Responsibilities

• Report to the Messaging Value Stream Agile Master.

• Provide second-line support for SMS, MMS, and SMS Firewall services.

• Review internal and external operational processes in order to optimize repair efficiency.

• Identify improvement opportunities and follow up on the implementation of improvement actions.

• Be ready to lead the repair team squad by managing, steering, and coordinating team activities when required.

• Follow up on network and service availability and quality, performing proactive and reactive maintenance actions.

• Work closely with the Customer Care team to identify and resolve problems reported by customers.

• Perform incident management activities as well as planned works.

• Cooperate with vendors, monitor their performance, and ensure proper service delivery.

• Participate in the implementation of new services and network rollout projects, in collaboration with engineering teams.

• Take part in guard duty services.

Qualifications

• 5+ years of experience in telecom, mainly in Messaging, Signaling, or Roaming areas (mobile telecommunications or international carrier telecom).

• Familiarity with Telecom technologies and ITU/ETSI standards.

• Good knowledge of SS7 / SIGTRAN, LTE, GSM call flows, and roaming scenarios.

• Good operational knowledge of Linux.

• Upper-intermediate level of English

Will be an advantage

• Bachelor’s or Master’s degree in Electronics, Telecommunications, IT, or ICT.

• Experience with HTTPS (APIs), MMS, Kibana, or Openmind software.

• Familiarity with DevOps concepts and tools (containers, Ansible, CI/CD, Splunk, Kubernetes, AWS, etc).

• Knowledge of Docker.

• Experience with IT tools and scripting, such as Splunk or Python.