MentorMate, part of Tieto Tech Consulting is inviting a talented professional to join our growing team as a Middle/Senior Voice Engineer to support our respectful customer's BICS Voice and CC Value Streams in delivering qualified line of customer and network support.
Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!
Areas of Responsibility
- Assure second line support for all BICS Voice & Cloud Communication services and platforms
- Follow-up network availability and quality
- Perform proactive and reactive maintenance actions
- Suggest improvements in the proactive tasks & processes
- Work and collaborate with first line and customer care team in order to find solutions for problems reported by our customers
- Work and collaborate with our vendors and suppliers by reporting problems, follow up resolution and implementation in BICS network
- Take part in our guard duty service (maximum once every four weeks) and support planned maintenance activities
Qualifications
- Relevant degree in Electronics, Computer Sciences, IT, ICT and/or Telecommunications
- 3+ years experience in telecom, mainly in voice switching (mobile telecom operators or International carriers), with a focus on provisioning and repair activities
- Strong knowledge and experience in Telecom technologies and ITU/ETSI telecom standards/protocols (SS7/ISUP, VoIP/SIP, RTP, MGCP)
- Good understanding of network switching and routing as related to a Unified Communications and Voice over IP network
- Some practical experience with NGN platforms (Sonus or Dialogic operational experience is an advantage)
- Knowledge of SBCs like Ribbon SBC, Metaswitch SBC is an advantage
- Good knowledge about of Transmission world and equipments
- Knowledge of signalling protocol monitoring tools, protocol and trace analysers
- Unix/Linux basic operational experience
Will be an advantage
- Experience in the (international) Wholesale Telecom Business
- Knowledge on one of the following topics
- Metaswitch Perimeta SBC
- Ribbon SBC (SBC5K and SWe) and Softswitch
- NetNumber TITAN
- LRF (Location Retrieval Function) implementations for emergency call handling
- FreeSWITCH application server
- Multiplatform unified communications
- API technologies
- SIP Registrar/Authentication mechanisms
- VoLTE
- STIR/SHAKEN concepts
- Unified communication and collaboration platforms (e.g. MS Teams)
- Good understanding of telephony concepts (e.g. PBX, circuits, dial plans, routing)