Your daily pitch
Do you have a knack for building strong relationships and creating exceptional customer experiences? Are you the type of person who loves spotting opportunities, connecting 1:1, and making every interaction truly matter? If so, our Key Account Specialist - German Speaking (m/f/x) role might be your perfect match!
Youâll play a key role in customer retention and engagementâproactively reaching out, identifying new touchpoints, and ensuring our key customers feel supported and understood across every channel. With sharp sales instincts and a strong grasp of customer needs, youâll help our players enjoy a safe and seamless experience.
Your playing field
You maximise the customer experience and lifetime value of your customer portfolio.
You deliver proactive 1:1 treatment, including personalised offers via phone, email, and other channels to maintain long-term relationships.
You ensure a safe environment by following best-in-class KYC, AML, and RG practices while ensuring customers play within their limits.
You monitor, track, and analyse the financial effectiveness of campaigns through regular reporting.
You work closely with other teams to create the best possible customer experience.
You provide highquality, proactive service across the customerâs preferred channels (phone, email, chatâŠ).
You understand customer needs, translate them into business actions, and identify new sales opportunities.