THE ROLE
The Client Delivery Lead (CDL) at Telefónica Tech is a senior client-facing leader responsible for building trusted partnerships, driving account growth, and ensuring end-to-end delivery success. The CDL sits at the intersection of Delivery and Business Development, acting as a strategic advisor for key client relationships. You will partner with client executives to shape strategy, co-create transformation roadmaps, and orchestrate Telefónica Tech’s full technology portfolio to deliver measurable business outcomes. While the CDL role spans all Telefónica Tech service lines, this position has a particular focus on Data & AI engagements, often as the initial engagement — working with clients to help them leverage data as a strategic asset, modernise platforms, and unlock value through analytics, governance, and automation. This is a role for someone with exceptional commercial acumen, deep client empathy, and the ability to bridge strategic thinking with operational delivery.
Client Partnership & Strategy
- Build and nurture long-term, trusted relationships with client executives, influencing at C-suite and board level.
- Develop and execute a multi-year account strategy aligned with both client objectives and Telefónica Tech’s growth ambitions.
- Act as a trusted advisor, helping clients navigate their digital transformation journey across Cloud, Data & AI, Cyber Security and Business Applications.
- Champion the client’s voice within Telefónica Tech, ensuring their goals are translated into actionable outcomes.
Sales & Business Development
- Supports the Sales Executive and Service Lines, respectively, in achieving revenue growth and overall profitability.
- Identify and pursue opportunities for cross-sell and up-sell across Telefónica Tech’s practices and service lines.
- Lead pre-sales solutioning and commercial strategy in partnership with Sales Executives, Solution Consultants and Practice Heads/CTO's.
- Shape compelling, outcome-driven proposals and presentations that articulate client value and measurable impact.
- Contribute to account growth planning, innovation initiatives, and client reference-ability efforts.
Delivery & Execution Oversight
- Maintain end-to-end accountability for delivery performance and client satisfaction across all projects and services within your accounts.
- Partner with project and service managers to ensure deliverables meet scope, schedule, cost, and quality commitments.
- Run governance forums such as quarterly business reviews (QBRs) and client steering meetings to maintain alignment and transparency.
- Identify and mitigate risks early, protecting both client trust and Telefónica Tech’s commercial performance.
Financial & Operational Stewardship
- Ensure financial discipline across the account — from utilisation and margin protection to billing accuracy and cash flow performance.
- Drive operational efficiency and profitability by monitoring delivery costs, productivity, and service-level adherence.
- Proactively manage change requests and ensure all commercial impacts are captured and approved.
- Report and forecast account performance against key financial KPIs.
Leadership & Collaboration
- Lead and inspire cross-functional account teams, including Sales, Delivery, Solution Architects and Subject Matter Experts.
- Foster collaboration across Telefónica Tech’s practices to deliver integrated, scalable and future-ready client solutions.
- Support and mentor team members to develop both technical and commercial capability.
- Promote a culture of openness, accountability, and high performance, consistent with Telefónica Tech’s values.