You will report to the Senior Business Operations Analyst and work closely with Telef贸nica Tech鈥檚 UK&I leadership team to collect, analyse and report management data to support decisions on day-to-day operations, strategic planning and specific business performance issues. The role requires a strong and collaborative individual who is detail oriented, capable of doing analysis across multiple data platforms, translating these insights into actionable recommendations.
Key Responsibilities
Reporting and Analytics
- Work with internal teams to identify and gather information needed to support business objectives and goals;
- Gather and present data to improve management reporting and support senior leadership team decisions;
- Use data to recommend and facilitate business optimisation programmes;
- Identify process gaps through the analysis of data;
- Assist with data management and clean-up when necessary.
Operational Support
- Provide operational support by improving the operational systems, processes and policies in support of the business goals, specifically support better management reporting, information flow and management and organisational planning;
- Coordinate planning, prepare necessary materials and liaise with internal teams to deliver flawless execution of projects or initiatives;
- Identify gaps in current operational model and collaborate with internal teams to plan and implement solutions;
- Investigate and recommend best practices to ensure consistency across team procedures;
- Efficiently and accurately complete operations and administrative duties;
- Complete research requests on new and existing initiatives.
Skills & Experience:
- Experience in an analytic space or relevant professional experience;
- Experience working in geographically dispersed teams is preferred;
- Strong planning and multi-tasking skills to prioritise numerous projects and ensure data is delivered in an understandable manner to the end user;
- Exceptional analytical skills with ability to develop insights and draw conclusions beyond what is readily apparent;
- Excellent oral and written communication to translate business needs and requirements in a clear, concise, and effective manner;
- Ability to effectively interact with business partners at varying levels;
- Strong interest in leveraging technology, tools, and process improvements to develop innovative solutions and drive continuous improvement;