Hybrid Role – Belfast or London.
Job Title: Head of Order Management
We’re looking for an organised, proactive and commercially minded Head of Order Management to oversee the end-to-end accuracy, processing and delivery of customer orders. You will manage a busy operations team, drive forecasting performance, improve processes, and act as a key liaison point between Sales, Procurement, Finance and Service Delivery.
Key Responsibilities
- Oversee accurate processing of all product and service orders, ensuring correct reporting into Sales Operations.
- Drive performance against product and forecasted targets.
- Allocate workloads and tasks fairly across the team, ensuring strong alignment with Account Managers.
- Interpret complex service orders and coordinate equipment delivery and service procurement.
- Support bid and tender activity, ensuring operational capability, resource planning and cost capture.
- Own and enhance team processes in line with wider business goals.
- Act as an escalation point for customer order or support issues.
- Ensure all sales opportunities and pipeline data are recorded accurately in internal systems.
- Build strong internal and external relationships with Procurement, Sales, Finance, Service Delivery and key suppliers.
- Share technical knowledge, drive best practice and champion continuous improvement.
- Lead 1:1s and team meetings, manage KPIs, performance reviews and identify training needs.
- Provide hands-on operational cover when required.
- Approve orders and support the Head of Procurement with ad-hoc projects.
- What We’re Looking For
- Experience in order management, service operations or sales support.
- Strong leadership skills with the ability to motivate, coach and develop a team.
- Excellent attention to detail, organisational ability and stakeholder management.
- A positive, solutions-focused approach with the ability to drive change.
- Flexibility to work in a hybrid pattern across Wisborough Green, Belfast or London.