Technical Account Manager - Home-based
Technical Account Managers (TAMs) are senior technical representatives within Telefónica Tech Managed Services, owning the technical relationship between their assigned customers and Telefónica Tech’s internal teams, including Service Operations, Service Delivery, Architecture, and Product Management.
The TAM acts as a Trusted Advisor, gaining a deep understanding of the customer’s business and IT environment to ensure they derive maximum value from their technology investments. TAMs work to proactively identify improvements and solutions where technology can support business goals, improve productivity, and deliver cost efficiencies—without being driven by sales agendas.
Working with SMEs across the business, TAMs bring insights into technology trends and real-time business usage to support informed decision-making. They provide regular reporting and strategic guidance to help customers optimise their platforms and plan for future growth.
Technical Account Manager – Telefónica Tech
Key Responsibilities:
- Act as a trusted technical advisor for customers, understanding their IT environments and business goals
- Manage and validate documentation of the customer’s technology landscape
- Conduct ongoing assessments to ensure technologies are fit for purpose and right-sized for current and future needs
- Analyse consumption trends and forecast growth to support proactive infrastructure planning and right-sizing
- Collaborate with business stakeholders to define and approve a roadmap aligned with strategic goals and evolving requirements
- Represent customer needs within ITIL Problem Management processes
- Assist in Change Advisory Board, Major Incident Reports, and Root Cause Analysis
- Deliver technical reports during monthly service reviews and provide ad hoc advice as needed
- Actively contribute to the identification and mitigation of technical risks
- Actively contribute to CSIP process
- Maintain industry certifications and stay updated on new technologies
Required Skills & Experience:
- Experience in a customer-facing technical role is essential
- AWS and Microsoft Azure (certifications desirable)
- Application Transformation & Cloud Migration
- Hands-on experience with IaaS, PaaS, and SaaS solutions in Public Cloud
- Knowledge of M365, D365, SharePoint Online, Teams
- Understanding of hosted infrastructure - virtualisation, networking, storage solutions
- Backup, disaster recovery, and monitoring technologies
- Understanding of practical application of enterprise AI components such as agentic AI, LLMs, predictive analytics and machine learning
- Strong analytical skills, attention to detail, and ability to interpret data for reporting
- Excellent communication and presentation skills, comfortable engaging both technical and non-technical audiences
- ITIL framework and project lifecycle best practices
- Security clearance would be advantageous
If you’re passionate about technology and customer success, apply now to be part of Telefónica Tech’s expert team!
Key Words:
Technical Account Manager - Technical Presales - Solutions Architect - Technical Architect - Azure - AWS - Public Cloud - Cyber - Networking