We are seeking an experienced Senior Technical-Functional Analyst to join our team and provide comprehensive technical application support for SAP S/4HANA Treasury Management systems. This role will be instrumental in supporting Syngenta's treasury operations through expert system administration, incident resolution, and continuous system enhancement.
Key Responsibilities
- Steady State Support, Enhancements and Small Change Delivery
- Lead and manage the day-to-day support activities for the SAP TRM module, ensuring all incidents, service requests, and problems are resolved efficiently and within agreed Service Level Agreements (SLAs). This includes Hands-on Incidence resolution
- Drive root cause analysis (RCA) for critical incidents and work with cross-functional including ABAP and Middleware teams to implement permanent fixes, preventing recurring issues.
- Serve as the primary point of contact for business stakeholders regarding SAP TRM support status, outages, and change requests
- Leading and driving SWAT calls for P1 Incidences within the SLA timelines
- Conducting periodic service reviews, reporting KPI鈥檚 to the relevant stakeholders, driving continuous improvements and initiating Automation Initiatives
- Collaborating with Treasury Business Users, Process Owners, external IT vendors, Platform Team, Integration and Middleware team and cross functional teams to drive successful delivery
- Accountable for end-to-end lifecycle of small functional changes and enhancements within SAP TRM, including requirement gathering, design, configuration, testing, documentation, and deployment in Agile/DevOps environment
- Managing the governance including daily stand-ups, triaging, allocation, Incidence resolution, communication, Scrum meetings, Sprint Planning, Sprint Execution, Reviews etc.
- Supporting other SAP Finance Applications including A2R, Payment Factory, BCM, BAM and Central Finance
Application Development & Integration
- Contribute to application development initiatives using SAP Business Technology Platform (BTP)
- Support integration projects between Treasury Management and other SAP modules
- Participate in system upgrades, patches, and enhancement implementations
- Ensure data integrity and system performance optimization
Stakeholder Collaboration
- Work closely with Syngenta's global treasury team to understand business requirements
- Collaborate with IT teams, business analysts, and external consultants
- Participate in project planning, testing, and deployment activities
- Provide regular updates and reports to management on system performance and initiatives
Required Qualifications
Experience & Background
- Total experience of 8 to 10 years in SAP that includes minimum of 4 to 5 years in SAP Treasury & Risk Management encompassing Transaction Manager (Money Market, Foreign Exchange, Derivatives, Securities etc.), Cash Position, Liquidity forecasting, Market Risk Analyzer, Credit Risk Analyzer, Payment Factory, In-house Cash & banking, Treasury Accounting, Bank Communication Management and Bank Account Management
- Minimum 2 end to end Implementations of SAP solutions in a global context.
- Led and supported Steady State operations in a global context
Technical Skills
- Proficiency in SAP Treasury Management configuration and customization
- Knowledge of SAP Business Technology Platform (BTP) and related development tools
- Understanding of treasury business processes including cash management, liquidity planning, and risk management
- Experience with system integration, data migration, and interface development
- Familiarity with banking standards and communication protocols (SWIFT, MT messages, etc.)
Soft Skills
- Excellent communication skills with ability to explain technical concepts to business users
- Strong collaborative mindset and ability to work effectively in cross-functional teams
- Problem-solving aptitude with analytical thinking capabilities
- Customer service orientation with focus on user satisfaction
- Adaptability to work in a fast-paced, dynamic environment
Career Development Opportunities
- Exposure to global treasury operations and best practices
- Opportunity to work with cutting-edge SAP technologies and innovations
- Professional development through SAP training and certification programs
- Career progression within Syngenta's growing IT and Finance organizations
- Collaboration with international teams and cross-functional projects