Salesforce CRM Executive
As the Salesforce CRM Executive at Sysco you will play a key role in supporting the day鈥憈o鈥慸ay operational use of Salesforce across our EU business, ensuring smooth system performance, strong user adoption, and continuous improvement of our CRM processes. You will be responsible for managing BAU queries, supporting change requests, and contributing to the ongoing development of Salesforce through testing, training, and minor configuration work.
Working closely with Business Analysts, Cloud Owners, and stakeholders across multiple EU markets, you will help ensure that Salesforce is used effectively, consistently, and in line with EU governance standards. This role is ideal for someone who enjoys problem鈥憇olving, collaborating with diverse teams, and driving operational excellence within a fast鈥憄aced environment.
This position offers a remote working arrangement from anywhere within the UK or EU and occasional travel will be required.
Responsibilities
BAU Support & Operational Excellence
- Manage all business user queries within agreed SLAs, including support requests, change requests, and incident resolution.
- Collaborate with the EU Development Team and wider Tech teams when escalation or technical input is required.
- Monitor BAU KPIs to ensure strong adoption and consistent use of Salesforce across EU markets.
- Maintain accurate documentation for all relevant clouds and processes.
Continuous Improvement & Governance
- Identify opportunities to improve Salesforce processes, configurations, and ways of working.
- Support CRM governance processes, including prioritisation and adherence to agreed methodologies.
- Carry out minor Salesforce configurations to support business needs and system enhancements.
- Ensure all changes follow established change鈥憁anagement processes.
Stakeholder Engagement & Delivery Support
- Work with Business Analysts and Cloud Owners to gather feedback and elicit requirements from business functions.
- Support testing, training, deployment, and embedding of new Salesforce features and cloud deliverables.
- Coordinate and deliver communications, demos, and training sessions for business users.
- Support the engagement and communication with CRM Super Users across EU.
About You
To be successful in this role, you鈥檒l bring previous experience working with Salesforce in a multi鈥慺unctional environment, ideally within a large or complex organisation. You鈥檒l have strong customer service skills, excellent communication abilities, and a passion for helping users get the most out of the platform.
You鈥檒l have:
- Hands鈥憃n Salesforce experience, with Salesforce Administrator Certification desirable.
- Experience working in Agile environments, including user story writing and sprint ceremonies.
- Strong organisational skills and the ability to thrive in a busy, fast鈥憄aced setting.
- A solid understanding of Salesforce capabilities and the ability to match business needs to platform solutions.
- Desirable experience with Jira, Signavio, Office applications, or D365.
You鈥檒l be someone who enjoys solving problems, supporting colleagues, and contributing to the continuous improvement of a business鈥慶ritical platform used across Sales, Service, and Marketing teams.
What you鈥檒l receive
- Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence.
- Flexible Time Off: Take advantage of the option to purchase additional annual leave.
- Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family.
- Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term.
- Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones.
- Exclusive Discounts: Enjoy access to Sysco Perks, where you鈥檒l find discounts on everything from gym memberships to your weekly grocery shop.
- Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices.
- Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance.
- Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.