Supervises and directs the activities of employees in the fulfillment department to ensure accurate and seamless operations within the organization and across shifts, departments, and vendors. Uses sound management principles and techniques to manage and develop talent, skills, and processes.
Responsibilities:
- Supervises employees in the kitting/fulfillment and pick-pack departments.
- Directs the activities of employees to ensure accurate communications and seamless operations within the company across shifts and departments and with vendors.
- Achieves a high level of employee efficiency and morale through leadership and the use of sound management and human relations principles.
- Maintains thorough knowledge of all manufacturing processes, ISO and SOPs, continuous improvement, equipment, safety, and other regulatory requirements.
- Works closely with customer service, scheduling, manufacturing departments, and other locations and vendors to ensure timely production and delivery of customer products.
- Effectively plans and schedules workflow through the department and modifies schedules as needed in accordance with business needs.
- Organizes work for efficient operations. Ensures that departmental goals, including safety, quality, continuous improvement, and KPIs are established and met.
- Administers policies and procedures and recommends changes as necessary. Follows positive employee relations practices. Selects and recommends candidates for hire, promotion, recognition, disciplinary action, and/or termination keeping appropriate documentation.
- Tracks and controls department expenditures and labor costs to ensure compliance with plant and department budgets. Provides reporting and analysis to management.
- Troubleshoots processes when necessary. Works with team members to resolve, and request other resources as necessary.
- Promotes a positive work environment, sound training programs, and adherence to ISO work instructions and procedures.
- Works closely with other departments to ensure the accuracy of work performed and the timely shipment of products to customers.