Coordinate production of client materials, or related services Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.
Responsibilities:
- Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers products.
- May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
- Provide quality review for other Account Specialists to ensure all information is accounted for and accurate before commencement of internal or external production.
- Ensure job instructions are entered and verified in the various manufacturing or procurement systems and queued in to the production schedule.
- Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.
- May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
- Coordinate production of components with other internal plants and/or external vendors as required.
- Coordinate the resolution of customer or manufacturing issues with customer jobs.
- Engage appropriate departments to verify the issue and determine the root case.
- May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.
- Communicate with customers regarding the resolution of issues.
- May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
- Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
- Tally the final production runs and work performed to assemble paperwork for billing purposes.
- May mentor junior level staff or work on special projects.
Business Unit/Platform Specific duties
- May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
- May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
- May have responsibility for the composition and/or copy prep of the customers products.
- Performs other related duties and participates in special projects as assigned.