The Senior Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. The Senior Administrative Associate will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins.
(* denotes an “essential function”)
- *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
- *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
- *Utilize appropriate logs and/or tracking software for all administrative support work
- *Ensure that job tickets are properly filled out before beginning work
- *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
- *Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues
- *Meet contracted deadlines for accepting, completing, and delivering all work
- *Troubleshoot basic equipment problems
- *Assist in developing training plans and process maps for the administrative operation
- *Deliver training plans to a team of Admins
- *Serve as a subject matter expert and resource for junior employees
- *Interact with clients in person, over the phone, via video or electronically
- Prioritize workflow
- Performs Quality Assurance on own work and work of others
- Answer telephone, emails, and place service calls when needed
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner