Coordinate production of printed materials, or print related services for the company's clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through final disposition of the client's product/service.
Responsibilities:
- Acts as the primary liaison between the sales professional, the production teams and serves as the client's advocate to achieve the best project outcomes which may include.
- Providing all necessary client and sales support up to and including issue resolution
- Address customer concerns, invoice reconciliation, proof of deliveries, order status
- Process orders accurately in all appropriate systems
- Provides client support and communication throughout the project lifecycle, which may include: gathering job requirements and approvals; translate client requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the end products; coordinate any changes; obtain all relevant client and internal approvals, client proofs etc.
- May make suggestions regarding process improvements
- Provides client services for small to medium accounts. Secondary support to larger accounts.
- Provide quality review for other Print Production Account Representatives to ensure all information is accounted for and accurate before commencement of production.
- Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
- May coordinate production of components with other internal plants and/or external vendors as required.
- Monitor progress of jobs throughout production, confer with manufacturing to ensure the final product meets client requirements and company standards.
- Maintain a complete understanding of work performed in order to assemble appropriate documentation for timely billing.
- May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.
- May assist sales in the RFP process
- Performs other related duties and participates in special projects as assigned.
Shift: M-F 07:30am-4:00pm