Presentations Supervisor

The Presentations Supervisor is an independent leader, helping manage the day-to-day people, operations and client needs across single or multiple service offerings.  The supervisor empowers and enables their team to execute service delivery, deliver operational excellence, and supports their team members’ growth and development.

Williams Lea is hiring for a Presentations Supervisor for our New York City account to work Friday, Saturday and Sunday: 11am-12am

RRD's current salary range for this role is $84,700 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)

• 401k Retirement Savings Plan Including Employer Match

• Paid Time Off (PTO)

• Life Insurance

• Paid Parental Leave

• Short-term & Long-term Disability

• Healthcare & Dependent Care Flexible Spending Accounts

• Domestic Partner Coverage

• Commuter Benefits

• Legal Assistance

• Employee Assistance Program (EAP)

• Additional Employee Perks and Discounts

The Presentations Supervisor is an independent leader, helping manage the day-to-day people, operations and client needs across single or multiple service offerings.  The supervisor empowers and enables their team to execute service delivery, deliver operational excellence, and supports their team members’ growth and development.

Job duties

• (* denotes an “essential function”)

• *Supervise the team’s day-to-day work assignments in presentation and creative services, including but not limited to presentation design, creative or marketing design, pitch books; includes supervision of projects and ad hoc requests to ensure efficient, accurate completion within deadlines

• *Ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance

• *Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction

• *Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, planning for key roles, and off-boarding management

• *Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilize corrective action when necessary

• *Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings

• *Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly

• *Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation

• Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges

• May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)

• Have a strong knowledge of the client’s businesses and the impact of our services

• Foster cross-training and a sense of team work to optimize client service delivery

• May train more junior staff members, as needed