The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
(* denotes an “essential function”)
- *Utilize appropriate logs and/or tracking software for all document production work
- *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
- *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- *Communicate with team members, lead, supervisor or client on job or deadline concerns
- *Meet contracted deadlines for service delivery to our clients
- *Troubleshoot basic software or hardware problems
- Help to foster a proactive environment of continuous service enhancement and relationship building with the client
- Perform quality assurance on work, as requested
- Adhere to Williams Lea Tag policies, in addition to client policies
- Use equipment and supplies in a cost efficient manner