The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
- *Perform document production work according to established policies and procedures
- *Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
- *Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- *Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
- *Assist with coordination of document production services, preparation, intake, and workflow within team
- *Troubleshoot more complex software or hardware problems
- *Utilize appropriate logs and/or tracking software for all assigned work
- *Meet contracted deadlines for accepting, completing, and delivering all work
- *Communicate with peers, supervisor or client on job or deadline issues
- Help foster a proactive environment of continuous service enhancement and relationship building with the client
- Handle sensitive and/or confidential documents and information
- Perform Quality Assurance on work of others
- Train more junior staff members
- Assist peer teams with proofreading, design or other document production and preparation, as needed
- Complete other tasks and assignments as assigned by management
- Interact with clients in person, over the phone or electronically
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner