Schedule: Monday - Friday 8:00am - 5:00pm
The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client.
Job duties
(* denotes an “essential function”)
- *Ensure team provides outstanding service to client, while building strong customer relationships
- *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
- *Create an environment conducive to service expansions and new business opportunities
- *Maximize profitability through the effective utilization of labor and resources
- *Immediately resolve any operational problems or issues
- *Produce required reports on schedule
- *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
- *Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
- *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
- *Train new employees on policies and procedures
- *Address performance issues among team members
- *Work with manager to create development plans and challenging assignments for team members
- *Escalate to manager client or team concerns to proactively resolve issues
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
- Other duties as assigned