Engage with subscribers directly and indirectly using various data sources and research to understand their challenges and to help them utilize products in ways that help them deliver outstanding IT services to their customers
Help define the solution assets relating to the “jobs to be done”, ranging from tactical security configurations to guided workflows that help teach and standardize the security management function
Work with other product owners to document requirements through epics, features, user stories and defects, and advocate for them into the product backlog
Assist the product team in prioritizing usability improvements, the bug backlog, and the need for new features that can improve overall product adoption
Help the team coordinate the backlog across multiple engineering teams to maximize market impact
Engage with the engineering team(s) to drive delivery and quality, including the participation in Agile ceremonies, authoring/refining user stories and defects, and documenting acceptance criteria
Work with technical writing and marketing teams to create documentation, marketing content, and go-to-market deliverables that aid team goals. This can include functional help guides for end users
Work with designers and other PMs to craft and implement in-product user engagement experiences, including product tours, new feature highlights, learning aids, etc.
Work with the services team(s) to help drive customer success initiatives, including internal and external product training, multi-channel user engagement tools, and feedback mechanisms that help improve our products
Work with design team to create great user experiences, including ancillary tools that work with the product to engage users, track usage, record user sessions, etc.