Ensure internal and external customer management through effective communication at the level required by general business ethics standards
Oversee service and project delivery through active leadership of the PM team. Ensure that projects are initiated, aligned, and delivered in accordance with the most appropriate delivery model and project management best practices
Provide high-quality portfolio risk analysis, tracking, acting upon, and communicating risks appropriately to Customers
Monitor KPIs such as profitability, revenue, utilization, and attrition, and take active actions to keep them at the best possible level
Be a resource and people manager. Actively participate in the planning of required hires in collaboration with the Recruiting team, and ensure the professional growth of onboarded individuals
Be an entrepreneur and act as a Customer’s agent, developing customer relationships and business insight, and proposing additional services that clients may require
Participate in the pre-sale and up-sale for current accounts
Take an active part in business and contract negotiations, including defining business terms in contracts
Take corrective actions required to deliver the full scope with the desired quality, on time, and within the budget (including scope change management, risk mitigation, etc.)
Manage project staff (partially): track, coordinate, notify management of staff career development needs, and help prevent team conflicts