Job Description

Provide technical support to customers in real time, delivering clear and professional responses
Analyze logs, graphs, and dashboards, isolating and investigating data using tools like Kibana/OpenSearch
Manage and own customer cases and internal tickets in Jira Service Management (JSM)
Perform back-office tasks, including adding fingerprints of attacks after analyzing the attack's identifiers
Write and optimize SQL queries for data retrieval, analysis, and manipulation in BigQuery/Snowflake
Communicate with global customers, ensuring timely responses and effective issue resolution
Work in a shift-based schedule, including weekends

About Sigma Software

Sigma Software