Reporting to the Director of Regional Product the Regional Product Manager will support driving innovation and success of our Property Management Systems (Daylight PMS) product portfolio. This role, combines regional product management responsibilities with technical customer consulting for key customers.
You will act as the primary regional bridge between customers and internal teams, ensuring that customer needs, market requirements and operational realities are accurately translated into clear product requirements. The role includes owning post-sales technical relationships, supporting customers after go-live, providing configuration and technical consulting as well as delivering regular product updates.
This role requires strong hospitality domain expertise, deep knowledge of hotel technology ecosystems, and the ability to work effectively with both technical and non-technical stakeholders.
Regional Product Management
- Represent the needs of customers from the EU Region within the global product organization.
- Gather, analyse, and prioritize technical and business requirements from customers, regional stakeholders, and internal teams for both product features and integrations. Ensure the such requirements are well qualified and understood.
- Influence the global PMS roadmap by submitting, refining, and reviewing feature requests raised in the region
- Serve as a regional knowledge hub for internal product and technical teams, providing insights into the customer operations, workflows and business needs.
- Run and support regional product update sessions, including release communication and customer enablement through meetings, presentations and workshops.
- Support Sales, Sales Engineering, and Account Management with product and technical expertise
Technical Customer Consulting
- Own post-sales technical relationships for assigned customers, acting as the primary point of contact for product and technical consultation.
- Support customers post go-live with system configuration, optimization, and best-practice guidance.
- Develop a deep understanding of the customer鈥檚 technical and business challenges, and provide technical consulting to identify suitable solutions to address their business need.
- Build trusted relationships with customer corporate stakeholders and end-users, ensuring their business needs are met through Daylight PMS solutions.
- Work closely with Support, Implementation, and Development teams to resolve escalations efficiently.
- Understand Daylight PMS integrations and workflows. Advise customers on best practices across PMS usage and integrations with related hotel systems.