To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.
To develop a deep understanding of the customer鈥檚 technical and business challenges, and provide technical consulting to identify suitable solutions to address their business need.
To lead requirement and other discussions with the customer and offer high quality, high value solution consultancy.
To serve as a knowledge hub for internal product management and technical teams to better understand the customer operations and business needs.
To ensure customer technical, product and business requirements are qualified, scoped and documented for the Shiji Platform teams, and for 3rd party integrations projects when necessary.
To represent qualified customer business plans to the Shiji Platform management for inclusion in development plans and strategic alignment.
To lead & coordinate product update and marketing efforts via meetings, presentations and workshops.
To provide regular update to internal and customer senior management.
To work closely with Shiji programme and project managers to develop project plans with customers and effectively communicate around these plans the progress of development, delivery and implementation.
Provide transparent reporting of project status at any time.
To work with Shiji international offices and the customer to ensure alignment and consistency of delivery plans for project implementation, education, standardisation and quality control with seamless transition to support.