We are looking for a Technical Operations Manager, Web Security to join our growing global team at Sectigo.
The Technical Operations Manager, Web Security plays a pivotal role within our cybersecurity team, spearheading the eradication of advanced malware from client websites. Their duties encompass overseeing a team of specialists and analysts, devising incident resolution strategies, monitoring trends, tracking KPIs, and providing guidance to strengthen the organization's security posture, adapting to the evolving landscape of malware we encounter in our day-to-day operations.
This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam, reporting to our Director, Web Security & Service Delivery. The work schedule for this individual may vary with a focus on the night shift (6PM to 3:30AM IST), Monday through Friday.
Here are the core functions, responsibilities, and expectations for this role:
- Lead and oversee a team of specialists focused on the removal of malware from client websites, ensuring seamless coordination and collaboration within the team.
- Supervise the analysis, containment, and elimination of advanced malware incidents, rootkits, zero-day exploits, and other intricate threats.
- Innovate and maintain cutting-edge tools, methodologies, and playbooks for malware analysis and remediation to stay ahead of evolving threats.
- Collaborate with various security teams, including Tier 1, Tier 2, , Tier 3, Information Security, and IT providing expert guidance on malware detection, containment, and eradication.
- Spearhead the creation of comprehensive and technically detailed malware analysis reports for clients and internal stakeholders.
- Offer guidance on and contribute to the development of security policies, procedures, and measures to proactively prevent future malware incidents.
- Play a pivotal role in incident response activities, encompassing containment, eradication, and recovery efforts.
- Implement and oversee metric and KPI tracking for agents, ensuring the team's performance aligns with established benchmarks.
- Stay abreast of emerging cyber threats and actively contribute to industry best practices in malware analysis and remediation.
- Other duties as assigned and related to the nature of this role and company initiatives.