We are looking for a new Collections Specialist to join our growing global team at Sectigo.
The Collections Specialist will be responsible for managing the collection process to ensure timely payments from customers and minimize outstanding receivables. This position involces proactive communication with clients, reconciliation of overdue accounts, and resolution of payment-related issues to support cash flow objectives.
This is a full-time position working in the hybrid model and at least 3 days a week from our Lille office.
Here are the core functions, responsibilities, and expectations for this role:
- Follow up proactively on overdue accounts via email, phone, and other appropriate channels.
- Manage a portfolio of international customers : French and other Europeans customers
- Monitor customer account details for non-payments, partial payments, and other irregularities.
- Analyze customer aging reports and prioritize collection efforts based on risk and exposure.
- Investigate and resolve payment discrepancies in coordination with internal stakeholders.
- Negotiate payment plans or settlements with customers when necessary.
- Maintain accurate records of collection efforts and customer communications in the ERP system.
- Collaborate with sales, customer support, and finance teams to resolve disputes that delay payment.
- Prepare and report collection metrics (e.g., DSO, aging reports) on a regular basis.
- Escalate high-risk or severely delinquent accounts appropriately within the organization.
- Provide documentation and support during audits or credit assessments.
- Participate in process improvement initiatives related to credit and collection efficiency.
- Perform other tasks and projects as assigned by management.
- Other duties as assigned and related to the nature of this role and company initiatives.