Ensure the satisfaction and use of the platform by its customers portfolio
- Understand the expectations of its customers and ensure that the tool is configured to meet the needs identified during the kick off
- Obtain a perfect knowledge of its customers and their needs and drive them in the use of the platform
- Be responsible for the good customers relationship and the continuous growth of the use of the platform
- Build a long-lasting relationship with its customers
- Collaborate with the sales team in order to promote additional sales
Participation in pre-sales meetings to manage client expectations and timeline
Follow his customers in the deployment phase
- Carry out product training
- Help the customer in the configuration of the product
- Be the interface between the customer and our technical project managers in the design of technical integrations of Rise Up with the IS of the customers
Be the customer's ambassador within Rise Up
Ensure proper reporting of customer KPIs in the Planhat tool
Know how to manage and respond to crisis situations while maintaining CS
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