Job Description

Providing local support activities for the Service Desk, facilities and corporate IT functions.
Setup and Maintenance of the IT infrastructure at basic level.
Providing IT project support as required by the business.
Deskside and other IT support at designated sites.
Providing 2nd level support for EU users.
Escalate to 3rd level for timely resolution.
Act as the local liaison between IT and the business
Assist end users in engaging with the help desk
Troubleshoot and provide local support for end users
Maintain internal user guides, guidance notes and technical documents
On call/standby work during scheduled out of hours IT upgrades
Provide vacation / holiday coverage to other in-region locations
Stock control & inventory
Secure hardware disposal
Response time for escalations to Level 2 support within SLA’s
New hire equipment available on start day
Replacement equipment available to meet SLA
Leaver equipment inventory managed effectively
Tickets and escalations up to date & clearly managed
Adds to knowledge base of secondary technical area each quarter
Bring one innovation idea to the manager each quarter

About Renesas Electronics

Renesas Electronics