Our Customer Operations Team is looking for a talented intern in business, marketing, finance or similar field studies to join our team in our Bourne End office. The successful candidate will be spending a full academic year with us and will work directly with account managers and a multinational team of Customer Service Operators worldwide.
Responsibilities:
- Customer facing contact fully responsible for handling all requests in relation to order placement, fulfillment and forecasts.
- Develop and maintain strong business partnership with customer, sales, planning and operation teams with proactive collaboration and communication.
- Proactively monitoring and communicating changes in customer demand to avoid supply disruptions or excess inventory.
- Manage escalations effectively by engaging/leading discussions to achieve resolution.
- Follow business controls per policies and procedures ensuring audit compliance.
- Global understanding of customer demands, processes, and supply chain needs.
- Support the team with ongoing projects, e.g. system integration.
- Support in an administrative/reporting function internally and externally.
- Support to enable sales to focus on design and customer facing activities. Coordinate with sales team members to ensure goals/ KPIs are met.